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If the object is within your reach, touch it directly.Ī good way to learn Dynamics 365 Remote Assist features and voice commands is to say 'Remote Assist.' When you're in a call, the app shows what it believes you said by showing a check mark and 'Remote Assist.' Then the app shows the name of each button. If the object is out of your reach, extend your arm, aim your hand ray, and then air tap. With HoloLens 2, you can select things in a few different ways: Select holograms with gaze, air tap, voice, and touch Open the Start menu by tapping your wrist See the HoloLens 2 basics guide to learn how to: HoloLens 2 offers more ways for you to navigate the device and various applications. Select holograms with gaze, air tap, and voice.Open the Start menu using the Bloom gesture.See the HoloLens basics guide to learn how to:

#DOWNLOAD MICROSOFT TEAMS FOR HOLOLENS HOW TO#

You might also want to watch how-to videos showing how to use Dynamics 365 Remote Assist features on HoloLens. However, HoloLens gestures differ from HoloLens 2 gestures. Using HoloLens gestures in Dynamics 365 Remote Assistĭynamics 365 Remote Assist on HoloLens and HoloLens 2 offer the same capabilities. In a call, remote collaborators can see everything the HoloLens user sees (including holograms and the real world behind the holograms) and can add annotations, insert files, and more. Remote collaborators can join the call using the Microsoft Teams desktop application or the Teams mobile app. Types of calls supportedĪ Dynamics 365 Remote Assist HoloLens user can join a one-to-one call, group call, or meeting with a Teams desktop user.Ī Dynamics 365 Remote Assist HoloLens user can join a one-to-one call with a Teams mobile user.

Use the same button to unpin the call window.Īnyone on the call can also send files, which will pop up in the space of the people they're collaborating with. The participant tray displays the avatars for all call participants.Īnyone on the call can use the following tools: Button When you're in a call, the tools appear at the top and bottom of the video card. When you join a call or meeting, you'll see a video card.

Watch a brief tutorial (the same tutorial that appears the first time you use Dynamics 365 Remote Assist).

Select the Files tab at any time (before, during, or after a call) to access service-related documents from OneDrive for Business. You can use the tools in the top-right corner to access Dynamics 365 Field Service bookings, move the window, or pin the window to a particular place in your world. This is where you'll see your recent contacts. When you launch Dynamics 365 Remote Assist, the Call tab is selected by default.

(Optional) If you're a Dynamics 365 Field Service customer, to connect to Dynamics 365 Field Service from Dynamics 365 Remote Assist, you'll need a Dynamics 365 Remote Assist Attach license.

To have Dynamics 365 Remote Assist installed on your HoloLens or HoloLens 2.

To know your credentials for signing into the HoloLens and Dynamics 365 Remote Assist.

At least 1.5 mpbs of bandwidth is recommended.

A remote collaborator using the Teams desktop application or the Teams mobile app.

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A HoloLens or HoloLens 2 running the Windows 10 April 2018 update or later.

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The Teams license is included with Dynamics 365 Remote Assist.

A subscription to Dynamics 365 Remote Assist and Microsoft Teams.

To use Dynamics 365 Remote Assist with HoloLens or HoloLens 2, you need: Those differences are described in this article. Remote Assist on HoloLens and HoloLens 2 offer the same capabilities however, there are slight differences in the way you interact with holograms. When you use Microsoft Dynamics 365 Remote Assist on HoloLens or HoloLens 2, you can collaborate with one or more Microsoft Teams desktop users or one Teams mobile user.

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